SHIPPING

Processing Time

  • Orders are packaged and shipped within the same week they're placed (2–5 business days).

  • Once your order ships, you'll receive a tracking number by email.

  • Tracking info can take up to 24 hours to update after you receive that number — don't worry if it's not live right away.

US Delivery

  • Once shipped, expect delivery within 2–7 days.

  • If your tracking shows "delivered" but you can't find your package, please contact your local USPS branch or mail carrier directly — they're best equipped to track down misdelivered or missing mail.

International Delivery

  • Want your order sent express with insurance? Email us before placing your order and we'll get that set up.

  • Please note: you're responsible for knowing your country's import taxes and duty fees, as these vary and are outside our control.

  • All customs forms are marked "merchandise" per shipping regulations.

  • If tracking shows your package as delivered but it hasn't arrived, please reach out to your local post office or customs office — they'll have the most accurate info on its location.

Address Accuracy

  • Please double-check your shipping and email address at checkout — this helps us get your order to you without delay.

  • Made a mistake? Email us right away. If your order hasn't shipped yet, we're happy to update it at no charge.

  • If your order has already shipped (i.e., it has a tracking number), we can still redirect it, but a small fee will apply to cover the carrier's change-of-address cost.

Returns & Exchanges

  • All sales are final, with one exception: clothing items are eligible for exchange for store credit.

  • To request a clothing exchange, email us within [X] days of delivery with your order number.

  • Items must be unworn, unwashed, and in original condition to qualify.

  • Not sure if an item is right for you before you buy? Email us anytime for sizing help or additional photos.

Contact Lobo